Return Policy

ONLINE RETURN POLICY

Full price merchandise purchased online can be shipped back within 14 days from the date of receipt to receive a refund or store credit. All items must be returned in unworn and otherwise perfect condition with original tags attached. Footwear will only be accepted if returned in its original, undamaged shoebox. Swimwear must have sanitary strips still attached. Returns that do not meet our policy will not be accepted and will be sent back to you. Special orders, fine jewelry, lingerie, fragrances, and discounted or sale items purchased online are final sale – no refunds. 

 

IN-STORE PURCHASE RETURN POLICY

Full price merchandise purchased in our Brooklyn, New York store may be returned within 14 days of purchase for exchange or store credit only, provided the item(s) are in unworn or otherwise perfect condition with the original tags attached. Footwear must be returned in its original, undamaged shoebox. Swimwear must have sanitary strips still attached.

Sale or otherwise discounted items, fine jewelry & under garments are considered final sale - no returns or exchanges. All special order items are also FINAL SALE.

ONLINE REFUNDS & RETURNING ITEMS

Refunds will be credited to your original form of payment, less any shipping charges. You will receive an email confirmation when your refund is issued. Depending on the processing speed of your credit card company, it may take up to 10 business days for the credit to post to your account statement.

To place a return request, visit the returns portal 

Once you receive email confirmation that your return is approved, send us the item you'd like to return and include the original order number in your shipment.  Returns can also be dropped off at our Brooklyn, NY store during regular business hours.

Please ship your return to:

KIWI/ fig.

119 Seventh Avenue

Brooklyn, NY 11215 

STORE CREDIT

Kiwi and fig. Store Credit, issued in the form of an online gift card. Customers will receive an email with the gift card code, which can be entered upon checkout for future purchases. Gift cards may be applied in store or online. 

STILL HAVE QUESTIONS?

Please feel free to call us during our regular office hours Monday–Friday 11 am–6pm at

KIWI 718 622 5551 

fig. 718 622 5550

or send us an email any time at hello@kiwiandfig.com